What you need to know
It is essential when working on a Laptop that the AC power supply unit is required, so please bring this with you.
Please supply password or PIN if required to log onto your device.
During any technical service, the loss of data (information, softwares, settings) can occur in unpreventable and unforeseen ways. The actual process of testing, identifying & rectifying a fault can lead to loss of data and settings, for example, if there is virus present, simply turning on the device could cause further damage or loss of data. Similarly, if an external hard disk is faulty, simply turning on the hard drive could cause loss of or damage to data.
Therefore, although we take all due care during service, we DO NOT cover the loss of data, software or settings, before, during, or after, any service. You or your assigned or nominated agent are totally and wholly responsible for any backing-up of software, data, information or settings on the device to be serviced prior to any service provided by Sonic Computer Services. The company accepts no responsibility for data on the hard disk drive of any computer in for warranty service, upgrade or removing of malware of any type. It is assumed that the customer has taken the necessary backup precautions and understands that any warranty service or upgrade carries with it the risk of data corruption or need for the formatting of hard disks. this Agreement applies to on-site or remote service.
Sonic Computer Services strongly recommends that Customers create back up copies on external storage media of any important data stored on their computer prior to any work commences. Sonic Computer Services does not guarantee the security of any data stored on a Customers computer at the time of service. It is a condition of the provision of the services that the Customer forever release Sonic Computer Services from any claim or related liability, implied or otherwise, arising from any loss of data stored on the service recipients computer.